Anonymous
map-marker Charlotte, North Carolina

Because every number that they have which is it rings twice and disconnects automatically there's no possible way to get in touch with these people on the phone that's awful

We have two children that's in school and we trying to combine the package so we only had to pay shipping once instead of making two separate orders

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User's recommendation: You will not be able to get in touch with them by phone no matter which number you use for some reason they do not have no type of communication every number you call Will disconnect automatically

Anonymous
map-marker San Antonio, Texas

Today I spoke with Cary was extremely helpful !She went above and beyond placing my order.

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Everything was great. Cary was accommodating!

I could not have done this without her assistance! Thank You

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User's recommendation: If you need help? call the 800 number

Jess Npd

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Verified Reviewer

For schools to stop hiring them!

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If I could go 0 stars I would!

I am writing to express my dissatisfaction with my daughters recent school pictures taken by your company. The photo provided looks like it was taken off-guard, with her mouth open and no smile.

When I logged in to view the pictures, I found only two options: a zoomed-in and a zoomed-out version of the same photo, leaving no opportunity to choose from multiple shots.

I asked my daughter about the picture taking process, and she said the photographer instructed her to make a silly face rather than smile, then quickly moved on to the next student. It seems the photographer didnt care about the quality of the photo, likely because they are paid by the school regardless of the outcome. As a result, I will not purchase any pictures from your company. I plan to make a complaint with my daughters school and suggest they use Lifetouch instead.

Additionally, I was unaware of the retake date, which was scheduled the day after picture day, not allowing sufficient time to review the initial photos and decide if retakes were necessary.

When I contacted customer service, I was advised to contact the school regarding retake dates, which seems inefficient as your company should have this information readily available.

I asked if retakes could be arranged through your company directly if the school cannot schedule another session. The agent informed me that retakes could only be scheduled through the school, which is very frustrating given the quality of the initial photo. The agent mentioned that photographers prompt children to smile, but if they choose not to, the photographers cannot intervene due to a no-contact policy. Taking pictures of children requires a higher standard of care, and it's disappointing that your company's policy falls short in this regard.

However, my child does not have an issue with smiling, making the quality of the photo particularly disappointing.

Last year, the photos taken were excellent, but this year's experience has been quite the opposite. I regret to say that, based on this experience, I would not recommend your services.

I hope you will take this feedback seriously and work towards improving your service quality.

Thank you for your attention to this matter.

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Cons:
  • Poor customer service
  • Hurt my childs feelings
  • Rushed my child

Preferred solution: Proper retakes

User's recommendation: DO NOT EVEN WASTE YOUR TIME OR MONEY!

1 comment
Guest

Is your daughter slow? It's what they have to work with.

Anonymous
map-marker Galesburg, Illinois

They discriminate

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They discriminate against mere misdemeanors and have no care for people that have serious problems and are looking for a new start. Apparently a person needs to be perfect to be a photographer for them

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User's recommendation: Find a place where people are not judged and discriminated against. One should not give money to such places to have a decent society

Crystal M Bbo

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Verified Reviewer

Pre-pay

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This company should give the option to allow the parents to view pictures of their student's photos before paying for anything, the children's heads could be tilted to the side and mid blink looking terrible. This is one thing about Lifetouch that I can say is good, THEY ALLOW YOU TO SEE BEFORE YOU PURCHASE! Make this an option to see the picture before you get your payments!

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Pros:
  • Affordable
Cons:
  • Not being able to see previews

Preferred solution: I would like to see the photos of my child BEFORE I buy!

Anonymous
map-marker Lakeland, Florida

ITS BEEN 3 MONTHS! I HAVE BEEN WIATING ON MELISSA CARYL TO DO HER JOB!!

Melissa Caryl came to my son's school to do retakes. I clearly wrote I wanted retakes!

She didn't read the paper the first time. She said she didn't understand it? Had to come back to take just my son's pictures on 11/13/23 Now She is not sending me pictures or responding to emails or phone calls! She is the ACCOUNT MANAGER???

She never sent the pictures AFTER 3 MONTHS??? I talked to CONNER in 5 minutes he did his job and her job! He is the only one that seems to know anything at this company!

THANKS FOR YOUR HELP CONNOR! Happy

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User's recommendation: Ask for CONNER!

Elizabeth R Rff

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Verified Reviewer
| map-marker Beeville, Texas

My son's eyes were closed

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My son looked so cute on picture day but their photographer only took one image and it was of him with his eyes closed... even a photographer who is terrible at their job or hates their job- you would think would have the courtesy to take at least one image with his eyes open or give him a chance to take 1 more.

Unbelievable.

Why does Strawbridge seem to have a monopoly on schools' picture days?! Poor quality, high priced.

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Preferred solution: Apology

User's recommendation: Do not purchase until you see the sample images.

Donna G Smf

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Verified Reviewer

NEEDING TO PUT NAME ON PICTURE AND YEAR

Good Morning, My name is Donna and I order to put name on my child Senior pictures and did not received my invoice correctly if all possible can you please put the information on the senior pictures. My child name is Da'Len Grigsby 2024 Graduate of SCHLAGLE HIGH SCHOOL. Please and thank you

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Preferred solution: Please add name on senior picture and year 2024

Anonymous
map-marker Miami, Florida

Wet pictures.

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Left $40 pictures sitting on the door while raining. Ruined. Have tried contacting multiple times with no resolution

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Anonymous
map-marker Flowery Branch, Georgia

Why cant I give less than 1 star?

Horrible photos and evn then the photo my child brought home doesnt match the option online for ordering - not even close to the same photoe. wtf?

I cant get anyone on the phone. what anjoke of a company.

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User's recommendation: dont use them

Just M Gxm

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Verified Reviewer
| map-marker Yadkin, North Carolina

LOST PICTURES

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UNACCEPTABLE! I've hesitated giving this review in hopes of a miracle.

This company, whose made $$$$$ from parents and grandparents, LOST my grandson's Cap & Gown photos!!! How do you lose them?!!! I called 24 times and emailed multiple people at Strawbridge concerning his photos that were taken 4-6-23. I was always promised a call back but never received a call.

On 6-8-23 (2 days before graduation), I finally deliberately pressed the wrong button in order to speak to someone. I spoke with "Angelina" who was absolutely amazing. (she gets 10 stars) After 3 calls and 27 minutes, I was informed they could not find his photos but would send me a free copy of his class picture, which I still haven't received! I am far beyond upset!

We sent out invitations with no cap & gown pictures enclosed. We had his party with no cap & gown photo to display. He, as well as myself, is having a real emotional problem with this. A child graduates high school ONCE!!

Senior pictures and cap and gown pictures are sentimental to this once in a lifetime milestone!!! We have NO cap and gown pictures, and this company's supervisor has yet to even attempt to offer an apology. They've yet to acknowledge me other than 3 emails stating a supervisor will call me! UNBELIEVABLE that a company doing multiple school photos has no remorse for ruining a milestone moment for this young man who has worked 13 years to achieve graduation!

It just goes hand in hand with the downward spiral that our country is in.

No emotion, no remorse, no apology, no nothing! Hopefully, after I hold meetings with schools and county school boards, they'll realize what kind of heartless people they're supporting!

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Preferred solution: Retake or find my pictures

User's recommendation: STEER CLEAR

Leighann J Osl

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Verified Reviewer

Never got my refund

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Original review updated Dec 08, 2022

I paid the sitting fee and my daughter wasn't able to go.. Called them for a refund back in July and still havent received it 5 months later. Which i talked to two different people and they said they would mail me my refund

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Felicia A Oue

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Verified Reviewer

Why can't I see my pictures before buying

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Can't even see your pictures before purchasing which isnt good at all hopefully this can be resolved

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Preferred solution: See my pictures

1 comment
Guest

This is why I prefer Lifetouch, they allow you to see the photo before ordering.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Elon, North Carolina

Reschedule picture

Strawbridge Studios - Reschedule picture

My daughter is getting her wisdom teeth out on Tuesday and Wednesday is her appointment I would like to reschedule it for a Monday so she won't be all swollen. She goes to western high school

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Appomattox, Virginia

Were my pictures

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Strawbridge Studios - Were my pictures

I ordered pictures over 3 months ago. I paid almost $50.

I have tried to call you on several occasions.

No response. Someone needs to contact me asap.

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Anonymous
map-marker Durham, North Carolina

Were my pictures

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It has been over 3 months & haven't gotten my pictures. Need to contact me asap. Can't get through to you!!!

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Preferred solution: Deliver product or service ordered

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